RETURN & REFUND POLICY

SALPHIE operates an online marketplace through which independent sellers offer products to customers.

Because products may be sold by different marketplace sellers, return procedures may vary depending on the product and seller.

Unless a different return period is displayed for a specific product, eligible merchandise may generally be returned within 30 days of delivery.

Certain products may be final sale or subject to specific return conditions. Any applicable restrictions will be disclosed on the product page or during checkout where required.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

Customers must contact SALPHIE before returning merchandise.

Customers should not send merchandise to an address unless SALPHIE or the applicable seller has provided return instructions.

Because marketplace sellers remain responsible for the products they sell, approved returns may be sent directly to the applicable seller or to a return facility designated by that seller.

The return address may therefore differ from the SALPHIE business address.

Unless otherwise stated or required by applicable law, the customer may be responsible for return shipping costs when returning an item because they changed their mind or no longer want the product.

If merchandise is defective, damaged, incorrect or materially different from the product description, SALPHIE may coordinate with the seller regarding the appropriate return shipping arrangements.

When SALPHIE provides a return shipping label, you must use the label provided for the specific return.

Depending on the reason for the return, return shipping may be:

• Free of charge;

• Deducted from your refund; or

• Payable by you.

The applicable return shipping conditions will be communicated to you when you initiate your return.

If you received the wrong item, a damaged item or a defective item, please contact Customer Service before returning the product.

The marketplace seller may inspect returned merchandise to determine whether the applicable return conditions have been satisfied.

The seller may communicate the result of the inspection to SALPHIE.

Once an approved return has been received and the applicable return conditions have been satisfied, SALPHIE will coordinate the applicable refund to the customer.

Refunds are generally issued to the original payment method.

Processing times may vary depending on the payment provider and financial institution.

Unless otherwise stated or required by law, the refund may include the purchase price of the returned merchandise and applicable taxes associated with the returned merchandise.

Original shipping charges may be non-refundable where permitted by law.

If a customer receives merchandise that is damaged, defective, materially different from the product description or incorrect, the customer should contact SALPHIE promptly.

SALPHIE will coordinate with the applicable seller to determine the appropriate resolution, which may include a replacement, repair, return or refund.

Certain products may be designated as final sale and may not be eligible for return except where required by applicable law.

Any such restriction will be disclosed before or during the purchase process.

The marketplace seller remains responsible for the merchandise it sells through SALPHIE, including applicable product condition, fulfillment and return obligations.

SALPHIE facilitates communication, payment processing and the customer service process between customers and marketplace sellers.

Nothing in this Return & Refund Policy is intended to exclude, restrict or waive any consumer protection right that cannot legally be excluded, restricted or waived under applicable law.