FAQ

Great products don't have to come with a full-price story.

SALPHIE started with a simple observation: some of the best products never make it to a store shelf at full price. A season ends. A warehouse needs space. A retailer restructures. A brand overproduces by a few thousand units. None of that has anything to do with quality — but it's exactly why those products end up discounted, and why most shoppers never get access to them.

We built SALPHIE to close that gap.

What SALPHIE actually is

SALPHIE is a marketplace — we don't manufacture or warehouse the products you see here. Instead, we connect you directly with independent sellers who source inventory through liquidation channels: store closures, business liquidations, overstock, discontinued lines, and other surplus opportunities. They bring the deals; we bring the platform, the vetting, and the buyer protection.

Why you can trust what you're buying

A marketplace is only as good as what's allowed on it. That's why every seller on SALPHIE goes through a verification process before they can list a single product, and why our terms flatly prohibit counterfeit, stolen, or unauthorized merchandise. If we have reason to doubt a listing's authenticity, it comes down — no exceptions.

That means when you see a name-brand product at a fraction of its retail price, it's because of where it came from, not what it is.

How it works

Sellers apply and get verified — business information, product sourcing, and authenticity documentation are reviewed before approval.

Products are listed with real condition details — new, refurbished, or overstock, clearly marked on every product page.

You shop with the same protections as anywhere else — secure payment, order tracking, and a real customer service team standing behind every purchase.

Who we're for

SALPHIE is for shoppers who want the brands they already trust, without paying for the parts of the price tag that have nothing to do with the product itself — the flagship store lease, the leftover-season markdown cycle, the middlemen. If that sounds like you, welcome.
We know how difficult it is to wait. We use a variety of shipping arrangements, and some may result in longer shipping times than others.

How do I check the status of my order?
To check the status of your order, access your Order History in the account section of SALPHIE.
Here you can view a summary of your orders from SALPHIE, including Date/Time, Order Number, Total, and Status.

To view more details for a specific order, click on Details to be brought to the Order Details page.

From this page, you can see additional details about your order, including a list of Items Purchased in the order, Price by Item, Total, Estimated Arrival Date, Shipping Address and Payment Method. As your items are shipped, you can also get up to date and detailed tracking information for each item by clicking “Track Order”.
Because orders may be processed and prepared for shipment shortly after they are placed, we cannot guarantee that changes or cancellations can be made once an order has been submitted.

If you need to request a change or cancellation, please contact SALPHIE Customer Support as soon as possible with your order number. We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once the order has entered processing or shipment.

Once an order has been shipped, it cannot be cancelled. If the item is eligible for return, you may request a return in accordance with our Return & Refund Policy.
Once your order has shipped, you will receive an email with your Order Information, Shipping Address, Tracking Number and Estimated Delivery Date. The email will also have a link you can click to get up to date tracking information directly from our shipping partner.

You can also check the status of your order anytime in Orders tab of Your Account. In your Order History, locate the Order you need to track, and click on Details to be brought to the Order Details page.

In the Order Detail page, select the Track Order button for the item or shipment you need information on. The tracking page will give you the most up-to-date information, including Status, Location and Estimated Delivery Date.
I was charged but I didn’t receive an order confirmation email
Please contact SALPHIE customer service for assistance.

My order was cancelled but I was charged
If the order was cancelled, then we will automatically reverse the charge back to your bank. Please note that whilst your bank may re-apply the funds to your account immediately, it can take them up to 7 working days to complete the process on their side.
For PayPal payments you should expect to receive the funds back to your account within 24hrs.

What should I do if I think a fraud order was placed using my details?
Please contact SALPHIE customer service for assistance.

I’ve been charged the wrong amount?
Please contact SALPHIE customer service for assistance.
We accept all major U.S. credit cards (MasterCard, Visa, American Express and Discover).

SALPHIE accepts credit card payments through a secure online server to ensure that your information is safe.

Order Taxes and Fees

SALPHIE collects sales taxes and other fees in accordance with applicable law based on the address to which orders are shipped. The amount of sales tax charged is based on current tax rates in effect in that location at the time of sale, and are subject to change at any time. In some states, shipping charges are also subject to tax. Any taxes will be indicated on the checkout page. Gift card purchases are not taxable; however, items purchased with gift cards may be subject to sales tax. For questions about your state, consult your local tax laws.

Pending Charges

Payment is processed within 24 hours of placing your order. If payment fails, your order and any related authorization holds will be cancelled and you will be notified via email.

In some cases, an order may not process immediately because your billing address on file doesn’t match the billing address for your credit card. If this ever happens, you’ll see an authorization hold (like a pending charge) on your card. This amount will not be deducted from your account, and it will drop off your account within three to five business days.

To successfully order the item, you will need to go back to the site and resubmit your order.

To avoid authorization holds, make sure your billing and shipping information is up to date in My Account.
SALPHIE collects sales tax on orders shipped in accordance with applicable law. The amount of sales tax charged is based on current tax rates. In some states, shipping charges are also subject to tax. Any taxes will be indicated on the check out page. State and local tax rates and laws are subject to change at any time. For questions about your state, consult your local tax laws.
You can reset your password at any time by going to the Account Settings page in Your Account. Scroll down to the “Change Password” link. Enter then confirm your new password. And you're ready to go!

Your password must be at least 6 characters long. We recommend choosing a password with uppercase characters, lowercase characters, numbers and unique characters to keep it secure.

How Do I Change My Email Address on SALPHIE?

You can change your email address at any time by going to the Account Settings page in Your Account. Navigate to the Sign-In Info header. Click "Change Email", enter and confirm your new email address by clicking "Save" to complete the update.

Managing Email Preferences
Inbox overloaded? You can adjust your email preferences by going to the Account Info page in My Account. In the Communications section, there is a page for managing Email preferences. From there, you can select the number of emails that you would like to receive from us.

How Can I Add or Delete an Address?

You can add or delete stored addresses at any time by going to your Account page. On the left side, click the Shipping Addresses section. From there, you can edit or remove existing addresses. You may also add a new address and set a specific address as your preferred address.