Privacy Policy

The protection of your personal information is one of our priorities. This Privacy Policy explains how SALPHIE collects, uses, stores, shares and protects your personal information when you use the SALPHIE website, mobile applications, services and marketplace.

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes or could reasonably be linked, directly or indirectly, to an individual or household, including information collected through the device used to access our services.

By accessing or using SALPHIE, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and, where appropriate, provide additional notice.

TABLE OF CONTENTS

1. Who We Are

2. What Personal Information We Collect and When

3. How and Why We Use Your Personal Information

4. How Long We Retain Your Personal Information

5. Who Receives Your Personal Information

6. International Transfers of Personal Information

7. Your Privacy Rights and How to Exercise Them

8. Payment Security and Fraud Prevention

9. Social Media and Third-Party Platforms

10. Account Security and Passwords

11. Cookies, SDKs and Other Tracking Technologies

12. Children's Privacy

13. Changes to This Privacy Policy

14. Contact Us

SALPHIE is an online marketplace operated by:

AP IMPEX
Société par actions simplifiée (SAS)
Registered Office: 60 Rue François Ier, 75008 Paris, France
SIREN: 931 657 100
VAT ID: FR23 931657100

For purposes of this Privacy Policy, AP IMPEX may be referred to as “SALPHIE,” “we,” “us,” or “our.”

SALPHIE operates an online marketplace through which products may be offered by independent third-party sellers.

Because SALPHIE operates a marketplace, certain Personal Information may need to be shared with the applicable seller when you purchase a product offered by that seller. This may include information necessary to fulfill your order, deliver the product, process returns, provide customer service, address product-related issues and comply with legal requirements.

Depending on the specific processing activity and applicable law, SALPHIE may act as a business, controller, processor, service provider or other legally recognized role with respect to Personal Information.

For privacy-related questions or requests, you may contact us using the information provided in Section 14.

Account and identification information

This may include:

• First and last name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Account login information;

• Password or authentication information;

• Account preferences;

• Information provided when you contact customer service.

Order and transaction information

This may include:

• Products purchased;

• Order numbers;

• Transaction numbers;

• Purchase dates;

• Purchase amounts;

• Shipping and delivery information;

• Seller associated with an order;

• Return and refund information;

• Customer service history relating to an order;

• Information relating to payment status.

Payment information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on the payment method, this may include:

• Payment card information;

• Card type;

• Last four digits or other limited payment-card identifiers;

• Payment authorization information;

• Transaction identifiers;

• Billing information.

SALPHIE does not need to retain complete payment-card information when such information is securely processed and stored by our payment service providers.

Device and technical information

We may collect information such as:

• IP address;

• Browser type and version;

• Operating system;

• Device type;

• Device identifiers;

• Advertising identifiers where permitted;

• Internet service provider;

• Language and regional settings;

• Date and time of access;

• Pages visited;

• Referring website;

• Technical information relating to your interaction with our website.

Browsing and usage information

Depending on your choices regarding cookies and other tracking technologies, we may collect information relating to:

• Pages and products viewed;

• Searches performed;

• Links clicked;

• Time spent on pages;

• Products added to a shopping cart;

• Purchases and interactions;

• Marketing emails opened or links clicked;

• General browsing activity on SALPHIE.

Communications

We may collect information contained in:

• Emails;

• Customer service communications;

• Chat communications;

• Telephone communications;

• Requests relating to orders, returns or refunds;

• Other communications between you and SALPHIE.

Where permitted by applicable law, customer service calls may be recorded for quality, training, security or dispute-resolution purposes, subject to applicable notice and legal requirements.

Information provided by sellers

When you purchase a product from an independent seller through SALPHIE, the seller may provide or receive certain information necessary to fulfill the transaction.

For example, a seller may receive:

• Your name;

• Shipping address;

• Telephone number where necessary for delivery;

• Order details;

• Product purchased;

• Delivery and return information.

Information from third parties

We may receive information from:

• Payment providers;

• Fraud-prevention providers;

• Shipping and delivery providers;

• Analytics providers;

• Advertising partners;

• Authentication providers;

• Service providers;

• Independent sellers;

• Publicly available sources;

• Other third parties where permitted by law.

We use Personal Information for legitimate business purposes and, where required, based on your consent or another lawful basis.

To provide and operate SALPHIE

We may use Personal Information to:

• Create and manage your account;

• Provide access to SALPHIE;

• Process and administer orders;

• Facilitate payments;

• Provide order confirmations;

• Coordinate fulfillment and delivery;

• Communicate with independent sellers;

• Coordinate returns and refunds;

• Provide customer service;

• Respond to questions and complaints;

• Maintain and improve the SALPHIE marketplace.

To fulfill marketplace transactions

Because SALPHIE operates a marketplace, information may be shared with the applicable independent seller when necessary to fulfill an order.

The seller may use the information to:

• Prepare the order;

• Ship the product;

• Provide tracking information;

• Process an authorized return;

• Handle a product-related issue;

• Respond to information necessary for the transaction.

Sellers are expected to handle customer information only as permitted by applicable law and their contractual obligations with SALPHIE.

To process payments

We use Personal Information to:

• Process payments;

• Confirm transactions;

• Process refunds;

• Prevent unauthorized transactions;

• Resolve payment disputes;

• Manage chargebacks.

To prevent fraud and protect SALPHIE

We may use Personal Information to:

• Detect and prevent fraud;

• Identify suspicious transactions;

• Verify transactions;

• Protect customer accounts;

• Prevent abuse of promotional offers;

• Investigate unauthorized activity;

• Protect SALPHIE, customers, sellers and payment providers.

Automated tools may be used to identify potentially fraudulent or unusual transactions. Where required by law, appropriate safeguards will apply to decisions that have legal or similarly significant effects.

To comply with legal obligations

We may process Personal Information to:

• Comply with applicable laws and regulations;

• Respond to lawful requests from government authorities;

• Maintain tax and accounting records;

• Resolve disputes;

• Enforce our agreements;

• Protect our legal rights.

To improve our services

We may use information to:

• Analyze website usage;

• Measure performance;

• Understand customer preferences;

• Improve website functionality;

• Improve product discovery;

• Develop new services;

• Conduct statistical analysis;

• Improve customer experience.

Marketing communications

Where permitted by applicable law, we may send you:

• Promotional emails;

• Information about sales;

• Product recommendations;

• Special offers;

• Promotional notifications.

Where consent is required, we will request your consent before sending certain marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism contained in the communication or by contacting us.

Personalized advertising

Where permitted and subject to your choices, we may use information relating to your browsing activity, preferences and interactions with SALPHIE to provide personalized advertising.

You may have the ability to control certain advertising and tracking technologies through our cookie-management tools and your device or browser settings.

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The nature of the information;

• The purpose for which it was collected;

• Whether you maintain an account;

• Whether there is an ongoing business relationship;

• Legal, tax and accounting requirements;

• Fraud prevention requirements;

• Dispute-resolution requirements;

• Applicable limitation periods.

For example, information relating to orders and transactions may be retained for the period necessary to fulfill legal, accounting, tax, warranty, dispute-resolution and record-keeping requirements.

When Personal Information is no longer required, we may delete it, anonymize it or securely archive it in accordance with applicable law.

We may disclose Personal Information to the following categories of recipients, as reasonably necessary for the purposes described above.

Independent sellers

When you purchase a product through SALPHIE, relevant information may be provided to the independent seller responsible for fulfilling that order.

This may include your name, shipping information, order details and information necessary to process returns or resolve product-related issues.

Payment providers

We use third-party payment providers to process and secure payments.

These providers may receive payment-card information and transaction information necessary to process your payment.

Shipping and delivery providers

We may provide relevant information to carriers, fulfillment providers and logistics partners so that your order can be delivered.

Returns and fulfillment providers

Where applicable, information may be shared with warehouses, fulfillment providers or return-processing providers involved in the fulfillment or return of products.

Technology and hosting providers

We may use third-party providers for:

• Website hosting;

• Cloud services;

• Data storage;

• Security;

• Website infrastructure;

• Customer account management;

• Communications;

• Analytics.

Customer service providers

We may use third-party service providers to assist with customer service, communications and support.

Fraud prevention and security providers

We may share information with providers that assist us with fraud detection, payment security, identity verification and cybersecurity.

Marketing and analytics providers

Where permitted by law and subject to applicable consent requirements, we may share information with providers that help us analyze usage, measure advertising performance and deliver marketing communications.

Government and legal authorities

We may disclose Personal Information when required to:

• Comply with applicable law;

• Respond to a valid legal request;

• Comply with a court order;

• Protect the rights, safety or property of SALPHIE or others;

• Investigate fraud or other unlawful activity.

Business transfers

If SALPHIE or AP IMPEX is involved in a merger, acquisition, restructuring, financing, sale of assets or other business transaction, Personal Information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

SALPHIE operates an international online marketplace and may use service providers, sellers, payment providers, technology providers and other partners located in countries different from the country in which you reside.

As a result, your Personal Information may be transferred to or processed in countries outside the European Economic Area, the United Kingdom or the United States, depending on the services used.

Where applicable law requires safeguards for international transfers, we will implement appropriate safeguards, which may include contractual protections, adequacy decisions or other legally recognized transfer mechanisms.

Because our marketplace may involve independent sellers and service providers located in the United States and other countries, some information necessary to fulfill transactions may be processed internationally.

Depending on where you live and the laws applicable to you, you may have certain rights regarding your Personal Information.

These may include the right to:

• Know or access the Personal Information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of Personal Information;

• Request restriction of certain processing;

• Object to certain processing;

• Request portability of certain information;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Opt out of certain targeted advertising or other processing where required by applicable law;

• Appeal certain decisions concerning your privacy rights, where applicable.

These rights are subject to applicable legal exceptions and limitations.

How to make a privacy request

You may contact SALPHIE using the contact information provided in Section 14.

Please provide sufficient information for us to identify you and understand your request.

For security reasons, we may need to verify your identity before completing certain requests.

We generally aim to respond to valid privacy requests within the period required by applicable law.

If you are dissatisfied with our response, you may have the right to lodge a complaint with the relevant data-protection or privacy authority in your jurisdiction.

We take the security of payment transactions seriously.

Payments made through SALPHIE are processed using third-party payment service providers that use security measures designed to protect payment information.

Depending on the payment method and provider, transactions may involve encryption, tokenization, authentication and fraud-prevention technologies.

Fraud prevention

We may use automated and manual security measures to identify potentially fraudulent transactions.

These measures may consider information such as:

• Name;

• Email address;

• Billing and shipping information;

• IP address;

• Device information;

• Order history;

• Transaction history;

• Payment information;

• Payment method;

• Characteristics of the transaction.

Where necessary and permitted by law, we may:

• Request additional information;

• Delay or review an order;

• Cancel an order;

• Restrict an account;

• Prevent further transactions;

• Report suspected fraud to appropriate authorities.

Stored payment information

If our payment provider offers a secure card-storage or tokenization service and you choose to use it, your payment credentials may be stored by that provider for future transactions.

SALPHIE does not need to store your complete payment-card number for this purpose.

You may be able to remove stored payment methods through your account or the applicable payment provider.

SALPHIE may provide links, buttons or integrations relating to third-party social media platforms and other online services.

These services may collect information about your interaction with them, including when you visit SALPHIE while logged into a third-party account.

For example, social media or advertising platforms may use cookies, pixels, SDKs or similar technologies to recognize a user or measure interactions.

SALPHIE does not control the privacy practices of third-party platforms.

We encourage you to review the privacy policies of the relevant third-party services before using their features.

You are responsible for maintaining the confidentiality of your SALPHIE account credentials.

You should:

• Use a strong and unique password;

• Never share your password with another person;

• Avoid using the same password on multiple websites;

• Keep your email account secure;

• Notify us promptly if you believe your account has been compromised.

SALPHIE will never ask you to provide your password through an unsolicited email.

If you believe that your account has been accessed without authorization, please contact us promptly.

SALPHIE uses cookies, SDKs, pixels, tags and similar technologies, collectively referred to as “Tracking Technologies.”

These technologies may be provided directly by SALPHIE or by third-party service providers.

Tracking Technologies may be used for several purposes.

Strictly necessary technologies

These technologies are necessary to:

• Operate the website;

• Maintain your shopping cart;

• Maintain your login session;

• Secure transactions;

• Prevent fraud;

• Remember essential preferences.

Because these technologies are necessary for the operation of the service, they may not always require consent, depending on applicable law.

Analytics technologies

Analytics technologies help us understand:

• How visitors use SALPHIE;

• Which pages are visited;

• Which products receive interest;

• How users navigate the website;

• Website performance;

• Traffic sources.

Functional and personalization technologies

These technologies may allow us to:

• Remember preferences;

• Personalize parts of your experience;

• Improve product recommendations;

• Remember settings.

Advertising technologies

Advertising technologies may be used to:

• Measure advertising campaigns;

• Deliver relevant advertising;

• Limit repeated advertisements;

• Understand interactions with advertisements;

• Create audiences where permitted;

• Measure conversions.

Managing cookies

Depending on your location, you may be presented with a cookie-management tool when visiting SALPHIE.

You may also control cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of the SALPHIE website.

SALPHIE is intended for use by individuals who are legally permitted to make purchases online.

We do not knowingly collect Personal Information from children where prohibited by applicable law.

If you believe that a child has provided Personal Information to us in circumstances where such collection is not permitted, please contact us so that we can investigate and take appropriate action.

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

SALPHIE
Operated by AP IMPEX
60 Rue François Ier
75008 Paris
France

Contact us

When submitting a privacy request, please include:

• Your name;

• Email address associated with your SALPHIE account, if applicable;

• The nature of your request;

• Any information reasonably necessary for us to process your request.

We may request additional information to verify your identity where required to protect your Personal Information.

SALPHIE — Privacy Policy
Last Updated: September 2026